Return & Refund Policy

Last Updated: August 1, 2026

Thank you for choosing Tilted Rob Music.

Because our products are digital and many of our services involve the creation of personalized custom songs, our refund policy differs from that of businesses selling physical products. Please read this policy carefully before placing your order.

1. Digital Products

All digital music downloads, including singles, albums, instrumental tracks, and other downloadable content, are non-refundable once payment has been processed and the files have been delivered.

Due to the nature of digital products, we cannot accept returns or exchanges.

2. Custom Song Orders

Custom songs are created specifically for each customer based on the information provided during the ordering process.

Before Work Begins

If you wish to cancel your order before any work has started, please contact us as soon as possible.

At our discretion, we may issue either:

• A full refund; or

• A partial refund if payment processing fees or other non-recoverable costs have already been incurred.

After Work Has Begun

Once we have started researching, writing, composing, arranging, recording, producing, editing, or otherwise working on your custom song, the order becomes non-refundable.

This policy exists because significant time, creative effort, and professional expertise are invested in every custom project from the moment work begins.

3. Revisions

Your custom song includes one reasonable round of revisions to correct inaccuracies or better reflect the information originally provided.

Revision requests must relate to the original order details.

Major changes, additional verses, new concepts, or significant alterations requested after production has begun or after the song has been completed may require an additional fee.

4. Customer Responsibility

Customers are responsible for providing complete and accurate information when placing an order.

Tilted Rob Music cannot be held responsible for errors, omissions, or dissatisfaction resulting from incomplete or incorrect information supplied by the customer.

5. Delivery Issues

If you do not receive your completed digital files, or experience technical problems accessing them, please contact us.

We will gladly resend your files at no additional charge.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us promptly.

Verified duplicate purchases may qualify for a refund or store credit at our sole discretion.

7. Exceptional Circumstances

In rare situations, Tilted Rob Music may choose to issue a full refund, partial refund, or store credit as a gesture of goodwill.

Such decisions are made solely at our discretion and do not create an obligation to provide refunds in future cases.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Tilted Rob Music
Email: tiltedrobmusic@gmail.com
Website: www.tiltedrobmusic.com